Who we are:

The Vera Institute of Justice, founded in 1961, is a nonprofit criminal justice organization that strives to build just government institutions and safe communities free from the scourge of racism, white supremacy, profit, and inequity that is pervasive in this country’s legal systems. We are an “inside” lane organization that drives change at scale with ambitious public sector leaders who share our commitment to building anti-racist, reparative systems that deliver justice. We leverage our access to government to transform these systems and work collaboratively with stakeholders across many movements—including advocacy, grassroots, and grassroots organizations. Our role is to pilot solutions that are transformative and achievable, harness the power of evidence to drive effective policy and practice, and use advocacy and communications to change narratives and norms.

Vera has a staff of almost 300 people and offices in New York City, Washington, DC, Los Angeles, and New Orleans. We are an equal opportunity employer with a commitment to diversity in the workplace. We expect our staff to embody respect, independence, collaboration, commitment, anti-racism, and equity—both in our outward-facing work and the internal culture of our workplace. We value a range of experiences in people’s educational backgrounds and encourage people who have been directly impacted by the criminal justice system to apply.

Who you are:

The Helpdesk Analyst will provide technical support to all Vera employees and work closely with the IT department on technical projects to improve the technologies offered at Vera. Daily tasks will include answering helpdesk tickets, providing technical support to our staff, provide hardware and software support to our fleet of desktops / laptops as well as work on long term projects alongside the IT team

In this role, you will:

1. Answer Helpdesk Tickets

• Monitor and respond to helpdesk tickets throughout the day

2. Onboarding and offboarding

• Help with the onboarding and offboarding of staff members including creating and deleting accounts, provisioning equipment, adding and removing software licenses, etc.

3. Build workstations (laptops and desktops)

• Build desktops/laptops using standard build procedure

4. IT related projects

• Work on miscellaneous, long-term IT projects with the team.

5. Network support

• Minimum network support on switches and WiFi devices

6. Telecom support

• Provide support on IP-based phone system, mobile devices

What qualifications do you need?

Required:

• 2 years’ experience in relevant position.
• Technical Knowledge of Office 365, zoom, slack, 8x8, adobe products, Windows 11, Windows Server

Preferred:

• Bachelor’s degree in computer science or related field
• Lived experience as a person directly impacted by the criminal legal system
• Experience partnering with advocacy and strategic communications professionals, and working with local, reform-minded government stakeholders is a plus.

Applications may also be faxed to:

ATTN: Human Resources / Helpdesk Analyst, IT
Vera Institute of Justice
34 35th St, Suite 4-2A, Brooklyn, NY 11232
Fax: (212) 941-9407
Please use only one method (online, mail or fax) of submission.
No phone calls, please. Only applicants selected for interviews will be contacted.

As a federal contractor, and in order to ensure a healthy and safe work environment, Vera Institute of Justice is requiring all employees to be fully vaccinated and provide proof of their COVID-19 vaccine before their start date. Employees who cannot receive the vaccine because of a disability/medical contraindication or sincerely-held religious belief may request an accommodation (e.g., an exemption) to this requirement.

Vera is an equal opportunity/affirmative action employer. All qualified applicants will be considered for employment without unlawful discrimination based on race, color, creed, national origin, sex, age, disability, marital status, sexual orientation, military status, prior record of arrest or conviction, citizenship status, current employment status, or caregiver status.

Vera works to advance justice, particularly racial justice, in an increasingly multicultural country and globally connected world. We value diverse experiences, including with regard to educational background and justice system contact, and depend on a diverse staff to carry out our mission.

For more information about Vera, please visit www.vera.org